Privacy Policy

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Contact information: Name, email address, phone number (if provided)
• Shipping information: Mailing address for order delivery
• Payment information: Processed securely through Stripe — we never store your full card details
• Order information: Products purchased, customization details, order history
• Communications: Messages sent through our contact form or email

2. How We Use Your Information

We use your information solely for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmation and shipping notification emails
• Sending SMS order updates (only if you opt in at checkout)
• Responding to customer inquiries and support requests
• Calculating and collecting applicable sales tax
• Improving our products and website

3. SMS Notifications

If you opt in to SMS order updates during checkout:

• You will receive text messages only for order confirmation and shipping/tracking updates.
• Your phone number will never be sold, shared, or used for marketing purposes.
• You can unsubscribe at any time by replying STOP to any message.
• Standard message and data rates may apply depending on your carrier.
• SMS notifications are provided by Twilio and are subject to their privacy practices.

4. Information Sharing

We do not sell, trade, or rent your personal information. We share your information only with the following third-party services as necessary to operate our business:

• Stripe: Payment processing and sales tax calculation
• EasyPost: Shipping rate calculation and address verification
• USPS / UPS: Order delivery and package tracking
• Twilio: SMS order notifications (only if you opt in)

These services receive only the minimum information necessary to perform their function.

5. Data Security

We take reasonable measures to protect your personal information. Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. We do not store credit card numbers on our servers. Our website uses HTTPS encryption for all data transmission.

6. Cookies and Sessions

We use essential cookies to maintain your shopping cart session and checkout state. We do not use advertising cookies, tracking pixels, or third-party analytics that follow you across websites.

7. Data Retention

We retain order information for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations (such as tax records). You may request deletion of your personal data by contacting us.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS notifications at any time by replying STOP

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or through our contact page.